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Samsung Smart TV

OTT Player on Samsung TV

Complete guide to installing and configuring OTT Player on your Samsung Smart TV with Tizen OS.

Requirements

  • Samsung Smart TV with Tizen operating system (2016 models or later).
  • Stable Internet connection (WiFi or Ethernet).
  • An active OTT Player account.
  • At least one M3U/M3U8 playlist uploaded to your account.

How to Install the App

  1. 1Turn on your Samsung Smart TV and make sure it is connected to the Internet.
  2. 2Press the "Home" button on your remote control to open Smart Hub.
  3. 3Navigate to the "Apps" or "Samsung Apps" section.
  4. 4Use the search function and type "OTT Player".
  5. 5Select the OTT Player app from the results.
  6. 6Click "Install" and wait for the download to complete.
  7. 7Once installed, open the app from the apps menu.

How to Find the MAC Address

  1. 1Open the OTT Player app on your Samsung Smart TV.
  2. 2The MAC address will be displayed on the app's main screen.
  3. 3Alternative: go to Menu > Network > Network Status in the TV settings.
  4. 4Write down the MAC address (format XX:XX:XX:XX:XX:XX).
  5. 5Important: the MAC address is different for WiFi and Ethernet. Use the one that corresponds to your current connection type.

Register Your Samsung TV

  1. 1Log in to your OTT Player account from the web panel.
  2. 2Go to the "Devices" section and click "Add Device".
  3. 3Enter the MAC address you obtained from your Samsung TV.
  4. 4Assign a descriptive name (e.g., "Samsung TV Living Room").
  5. 5Select the playlist you want to assign to the device.
  6. 6Save the changes.
  7. 7On your Samsung TV, restart the OTT Player app.
  8. 8The playlist should load automatically with all your channels.

Common Issues and Solutions

The app does not appear in Samsung Apps

Verify that your TV is a 2016 model or later with Tizen OS. Older models are not compatible. Try searching for "OTTPLAYER" (all one word). If it still does not appear, check your region in the TV settings.

Streams do not load or keep buffering

Check your Internet connection. Try using a wired Ethernet connection instead of WiFi for better stability. Unplug the TV from power for 1 minute to clear the cache. Verify that the URLs in your playlist are active.

Incompatible codec error

Samsung TVs with Tizen support H.264 and H.265 (HEVC). If your streams use a different codec, they will not be compatible. Contact your list provider to request streams in a compatible format.

The MAC changed when switching from WiFi to Ethernet

Each Samsung TV has two MAC addresses: one for WiFi and one for Ethernet. When switching the connection type, you will need to register the new MAC in your account or always maintain the same connection type.

The EPG guide does not display

Make sure you have configured a valid EPG source in your account and that you have associated the channels with their corresponding EPG IDs. The guide may take a few minutes to sync.